The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must possess strong technical acumen to identify reliability opportunities and manage escalations for large enterprise accounts.
Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
BS or MS in Technical Degree or equivalent experience
Experience with Workday HCM, Payroll, Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive risk avoidance and business judgment
Ability to navigate high-stress situations
Experience in HR, Payroll, or Financial domains
Collaborative team player with cross-functional skills
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Fluency in French (Canadian preferred)
Bachelor's or Master's degree in Computer Science or MIS
Experience with Workday products: HCM, Payroll, Financials