Service Desk Technician – Intermediate Category Location Adelphi, Md

Black Bear Technology Solutions

Adelphi, MD, USA
On-site
Tier 1 and tier 2 technical support
Hardware, software, and peripheral issue resolution
Simulate and recreate user issues
The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program

Job Summary

  • The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program.
  • This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.
  • Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.

Matching Summary

The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • Hardware, software, and peripheral issue resolution
  • Simulate and recreate user issues
  • Collaborate with cross-functional teams
  • Maintain up-to-date technical knowledge

Nice-to-have

  • Enhance overall performance
  • Work under Service Desk Lead direction

Key Requirements

  • 3 to 5 years in IT support
  • High School Diploma or equivalent
  • CompTIA Security+ CE
  • ITIL v4 Foundation
  • Relevant Operating System Certifications
  • DoD 8570/8140 compliance

Work Rights

Active Secret Clearance

Tailored Resume

Cover Letter