Ms Engineer L2, Data Centre Operations

NTT AUSTRALIA PTY

**
Cross technology managed services
Monitoring, identifying, investigating, resolving technical incidents
Restoring services and ensuring client satisfaction
** NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to enhance their Data Centre Operations. The role emphasizes IT infrastructure maintenance, incident resolution, and collaboration with various teams to ensure client satisfaction, all within a diverse and inclusive workplace. **

Job Summary

  • As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems.
  • Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
  • NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to enhance their Data Centre Operations. The role emphasizes IT infrastructure maintenance, incident resolution, and collaboration with various teams to ensure client satisfaction, all within a diverse and inclusive workplace. **

Skills & Requirements

Must-have

  • Cross Technology Managed Services
  • monitoring, identifying, investigating, resolving technical incidents
  • restoring services and ensuring client satisfaction
  • managing work queues and addressing incidents
  • second-level support and collaboration
  • executing changes and mitigating risks

Nice-to-have

  • positive outlook and working under pressure
  • client-focused interactions and positive experience
  • driving optimization with automation teams
  • supporting L1 Engineers
  • contributing to various projects

Key Requirements

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes
  • Bachelor's degree in IT/Computing or equivalent work experience
  • Ability to work longer hours when necessary

Work Rights

Not specified

Tailored Resume

Cover Letter