Customer Service Supervisor

Cornelius Australia Pty Ltd

Sydney, Australia
Onsite
3+ years customer service experience
Advanced microsoft excel skills
Erp system navigation experience
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization

Job Summary

  • The role involves providing excellent customer service while continuously improving business processes within a global industrial organization.
  • Candidates will manage customer orders, quotations, and invoicing while utilizing advanced Excel functions for accurate weekly and monthly reporting.
  • The position requires close collaboration with Operations, Sales, and Finance teams to ensure on-time delivery and resolve recurring service issues.

Matching Summary

The role involves providing excellent customer service while continuously improving business processes within a global industrial organization.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Advanced Microsoft Excel skills
  • ERP system navigation experience
  • Order entry and invoicing accuracy
  • Weekly backorder report preparation

Nice-to-have

  • Experience with Epicor iScala preferred
  • Process improvement initiative support
  • Strong verbal and written communication
  • Ability to adapt to new procedures
  • Collaboration with cross-functional teams

Key Requirements

  • Minimum 3 years hands-on customer service experience
  • Proficiency in Microsoft Excel including pivot tables and XLOOKUP
  • Experience with ERP systems such as Epicor iScala, SAP, or Oracle

Work Rights

Not specified

Tailored Resume

Cover Letter