This role leads a team of technical account managers to ensure customer solutions align with business objectives and technical requirements
Job Summary
This role leads a team of technical account managers to ensure customer solutions align with business objectives and technical requirements.
Success is measured by the team's ability to meet goals, resolve escalations promptly, and deliver high customer satisfaction.
T-Mobile offers a Total Rewards Package including competitive salary, stock grants, 401(k), and access to money coaches, alongside comprehensive benefits like medical, dental, vision, and tuition assistance.
Matching Summary
This role leads a team of technical account managers to ensure customer solutions align with business objectives and technical requirements.
Salary
Base: $98,100 - $177,100; Bonus/Equity: 15% Corporate Bonus Target; Benefits: Full benefits package including medical, dental, vision, 401(k), stock grants, PTO, holidays, parental leave, tuition assistance, etc.
Skills & Requirements
Must-have
Customer solutions alignment
Team performance management
Cross-functional collaboration
Technical issue resolution
Wireless networks products and services
Executive-level articulation
Nice-to-have
Career development coaching
Industry trend knowledge
Customer business goal alignment
Unstoppable employee culture
Key Requirements
Bachelor's Degree plus 3 years related experience OR advanced degree with 1 year related experience OR equivalent
4-7 years leading technical teams
4-7 years working with diagnostics for networked/wireless systems
Knowledge of IP, Networking, Wireless Technologies, Ethernet, IoT
Excellent written and verbal communication skills
Deep knowledge of Excel, proficient in Microsoft suite
Project Management Professional (PMP) certification