Senior Customer Service Representative With French

Solenis

Bucharest, Romania
Hybrid
Advanced issue resolution
Customer service management
Fluent in french and english
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
  • Key Responsibilities include supporting the sales team, developing and maintaining strong customer relationships, and handling escalated issues.
  • Benefits include a hybrid working schedule, life insurance, private medical care, holiday allowance, and annual bonus.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.

Skills & Requirements

Must-have

  • Advanced issue resolution
  • Customer service management
  • Fluent in French and English
  • Handle escalated issues
  • Process improvement

Nice-to-have

  • Cultivate strong relationships
  • Proactively offering solutions
  • Identify sales opportunities
  • Mentorship and training

Key Requirements

  • Minimum 1 year experience
  • Fluent in French and English
  • Intermediate computer skills
  • Experienced handling conflict situations

Work Rights

Not specified

Tailored Resume

Cover Letter