Senior Product Manager – Disputes (fixed Term)

Txcba

Hybrid
Product discovery and lean/agile
Customer fairness and risk balancing
Data-driven product iteration
Txcba is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience within the Disputes journey of their banking services. The ideal candidate will lead cross-functional teams to improve processes related to transaction disputes, leveraging data and AI to deliver better outcomes

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • Within RBS, the Everyday Banking Domain (EDB) brings together crews and squads (cross‑functional teams aligned to end‑to‑end customer journeys) that deliver everyday banking products and servicing experiences.
  • As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.

Matching Summary

Match Score: 85

Txcba is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience within the Disputes journey of their banking services. The ideal candidate will lead cross-functional teams to improve processes related to transaction disputes, leveraging data and AI to deliver better outcomes.

Skills & Requirements

Must-have

  • Product discovery and Lean/Agile
  • Customer fairness and risk balancing
  • Data-driven product iteration
  • Cross-functional team leadership
  • End-to-end journey improvement

Nice-to-have

  • Improving high-stress customer situations
  • Responsible AI implementation
  • Building strong stakeholder networks
  • Continuous discovery and delivery

Key Requirements

  • Advanced product discovery experience
  • Advanced strategic mindset
  • Advanced stakeholder management skills
  • Strong analytical mindset
  • Technical fluency with engineers
  • Risk mindset and framework understanding

Work Rights

Not specified

Tailored Resume

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