You’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies
Job Summary
You’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies.
This is an opportunity for you, as an evolving leader, to lead teams toward achieving project goals while continuing to develop your leadership skills and capabilities.
You’ll create, evolve, and promote user research guidelines and standards to drive consistency, quality, and scalability across the bank.
Matching Summary
You’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies.
Skills & Requirements
Must-have
user-centred design
user research methods
accessibility and inclusion
complex projects delivery
multidisciplinary teams
stakeholder management
agile delivery methods
Nice-to-have
improving customer experience
complex lending products
SME space knowledge
corporate banking platforms
recruiting niche users
legacy systems experience
Key Requirements
Experience delivering user research for mid-size and complex projects