End User Services Administrator

Arctic Wolf

Base: 659,000 to 1,801,800 inr annually; bonus/equ...
**
First-level office-wide support
Troubleshoot hardware and software issues
Support core saas application stack
** Arctic Wolf is seeking an End User Services Administrator to provide hands-on support to its employees, ensuring they can effectively perform their roles. The ideal candidate will have technical service desk experience and strong communication skills, contributing to the collaborative and innovative culture of the company. **

Job Summary

  • The End User Services Administrator is a hands-on, internal customer focused role, providing day to day support to Arctic Wolf employees.
  • The Administrator’s primary accountability will be to the End User, ensuring that Arctic Wolf’s employees are equipped and able to perform their roles.
  • All wolves receive compelling compensation and benefits packages, including: Equity for all employees, Flexible annual leave, paid holidays and volunteer days, Training and career development programs, Comprehensive private benefits plan.

Matching Summary

Match Score: 75

** Arctic Wolf is seeking an End User Services Administrator to provide hands-on support to its employees, ensuring they can effectively perform their roles. The ideal candidate will have technical service desk experience and strong communication skills, contributing to the collaborative and innovative culture of the company. **

Salary

Base: 659,000 to 1,801,800 INR annually; Bonus/Equity: variable incentive compensation, new hire equity grants; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • First-level office-wide support
  • Troubleshoot hardware and software issues
  • Support core SaaS application stack
  • MacOS, Windows, and/or Linux knowledge
  • Networking Fundamentals (TCP/IP, DNS, DHCP)

Nice-to-have

  • Strong communicator
  • Exceptional team player
  • Friendly and approachable disposition
  • Collaborative mindset
  • Problem solving mindset
  • Ability to work well under pressure

Key Requirements

  • 2+ years of experience in technical service desk support
  • Bachelor's Degree or College Diploma in IT (asset)
  • Experience setting up computer workstations
  • Experience with ServiceNow, Jira, Confluence, Okta, Slack, O365 suite
  • Ability to lift computer equipment weighing up to 25 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter