Customer Service Advisor - Cyberwest Xtra 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Listen attentively to customer needs
  • Maintain basic product knowledge
  • Track and document information

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Adapt to changes quickly
  • Work as a team member
  • Maintain pleasant and professional tone

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to work independently
  • Demonstrate patience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter