FWD Singapore is seeking a Manager for Premium Collection to enhance customer payment experiences and optimize collection processes. The ideal candidate will have over five years of relevant experience and be adept at improving collection performance through stakeholder engagement and process management
Job Summary
The role drives end-to-end premium collection excellence by optimizing customer payment journeys and strengthening collection performance management.
Candidates will lead payment partner engagement activities to assess, onboard, and implement new channels such as e-wallets, QR, and auto-debit.
The position requires owning premium collection processes and SLAs while coordinating cross-functionally with IT, Finance, and external partners.
Matching Summary
Match Score: 85
FWD Singapore is seeking a Manager for Premium Collection to enhance customer payment experiences and optimize collection processes. The ideal candidate will have over five years of relevant experience and be adept at improving collection performance through stakeholder engagement and process management.
Skills & Requirements
Must-have
5+ years premium collection experience
Payment partner engagement and onboarding
Process design and SOP documentation
Collection ratio and overdue rate analysis
Cross-functional stakeholder coordination
Nice-to-have
System enhancement project exposure
Journey optimization track record
Analytics-driven performance improvement
UI/UX optimization for payments
Key Requirements
Bachelor's degree in Business, Finance, or Banking
5+ years in premium collection or insurance operations
Experience with bank/payment partners implementation