Senior Product Specialist (saas Implementation And Onboarding)
Zenoti
Costa Rica, Costa Rica
On-site
Saas product adoption
Customer onboarding and enablement
Ai product suite integration
Zenoti is seeking a Senior Product Specialist to enhance customer onboarding and product adoption within their SaaS platform for the beauty and wellness industry. The ideal candidate should have a strong SaaS background, particularly in product management or solutions architecture, and be skilled in stakeholder engagement and data analysis
Job Summary
Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
Matching Summary
Match Score: 85
Zenoti is seeking a Senior Product Specialist to enhance customer onboarding and product adoption within their SaaS platform for the beauty and wellness industry. The ideal candidate should have a strong SaaS background, particularly in product management or solutions architecture, and be skilled in stakeholder engagement and data analysis.
Skills & Requirements
Must-have
SaaS product adoption
customer onboarding and enablement
AI product suite integration
stakeholder management
product usage data analysis
Nice-to-have
trusted advisor to clients
driving product adoption
demonstrate ROI
cross-functional collaboration
remote team collaboration
Key Requirements
3-6 years of hands-on experience in SaaS
Prior hands-on exposure to AI or data-driven products
Ability to manage and work across multiple projects