The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization
Job Summary
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
This role requires a professional with deep technical acumen to proactively identify reliability issues and manage escalations for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.
Matching Summary
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link
Skills & Requirements
Must-have
7+ years in product support or consulting
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in technical degree
Experience with Workday HCM, Payroll, Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive risk avoidance and business judgment
Ability to navigate high-stress situations
Cross-functional collaboration and leadership
Passion for customer relations and self-drive
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Fluency in French (Canadian preferred)
BS or MS in Computer Science, MIS, or equivalent
Experience with Human Resources, Payroll, or Financials domains