Lead Veterinary Customer Service Representative

Palmdesertvets

$22-$25ph based on experience; not specified; heal...
Exceptional client service
Veterinary terminology knowledge
Veterinary software competency
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, and troubleshoot scheduling conflicts to maintain effective patient flow.
  • AmeriVet is committed to your growth, development, well-being, and success, offering tailored development programs and competitive compensation.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr based on experience; Not specified; Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary terminology knowledge
  • Veterinary software competency
  • Handle escalated client concerns

Nice-to-have

  • Compassionate and patient
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Competency with veterinary software systems
  • Demonstrated ability to lead, inspire, and support a team
  • Comfortable working in an environment that includes pets, emergencies, and emotional situations

Work Rights

Not specified

Tailored Resume

Cover Letter