Technical Support Representative 1

Global Payments Inc.

Quezon City, Philippines
Fully remote
1 year technical support experience
Pos hardware and software troubleshooting
Crm or ticketing platform usage
The role involves resolving client and merchant technical support issues relating to point of service products including dial-up card swipe terminals

Job Summary

  • The role involves resolving client and merchant technical support issues relating to point of service products including dial-up card swipe terminals.
  • Candidates must utilize various databases to select the best processing method and explain solutions to clients clearly.
  • The position requires working onsite at Vertis North, Quezon City with amenable shifting schedules including weekends and holidays.

Matching Summary

The role involves resolving client and merchant technical support issues relating to point of service products including dial-up card swipe terminals.

Skills & Requirements

Must-have

  • 1 year technical support experience
  • POS hardware and software troubleshooting
  • CRM or ticketing platform usage

Nice-to-have

  • Payment processing system knowledge
  • Basic networking concepts understanding
  • Remote access tools exposure

Key Requirements

  • High School Diploma or Equivalent
  • Minimum 1 year contact center experience
  • Willingness to work onsite in Quezon City

Work Rights

Not specified

Tailored Resume

Cover Letter