The Customer Success Manager takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX
Job Summary
The Customer Success Manager takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.
This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers, partnering with them to help them succeed using NiCE technology and services.
Join an ever growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
Matching Summary
The Customer Success Manager takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.
Skills & Requirements
Must-have
Customer relationship management
Drive adoption and value realization
Connect technology to business outcomes
Manage multiple customer accounts
Contact centre platforms knowledge
Nice-to-have
Build trusted-advisor relationships
Proactively manage customer health
Collaborative approach
Dutch business culture understanding
Key Requirements
6+ years experience in Customer Success or similar
Bachelor’s Degree or equivalent work experience
Strong ability to translate technical capabilities into business value