Primary Systems Analyst, Charles River Development, Officer
State Street UK
United Kingdom
Charles river ims applications
Ms sql server, oracle, sybase
System monitoring and dr/bc processes
Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce
Job Summary
Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.
Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.
Matching Summary
Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
Skills & Requirements
Must-have
Charles River IMS applications
MS SQL Server, Oracle, Sybase
System monitoring and DR/BC processes
Client-facing support and communication
Troubleshooting and problem resolution
Nice-to-have
Proactive monitoring and optimization
Automating database refreshes
Collaborating with internal teams
Excellent customer service skills
Key Requirements
Minimum 3+ years of relevant industry experience
Financial Services experience in Investment Management
Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred