Product Manager / Consultant (technical) – Amazon Connect Platform

Allstate

Remote
Base: 100,000.00 - 170,500.00 annually; bonus/equi...
Amazon connect platform ownership
Contact center platform concepts
Agile/scrum environments
Contribute to the definition, delivery, and ongoing ownership and evolution of the Amazon Connect platform

Job Summary

  • Contribute to the definition, delivery, and ongoing ownership and evolution of the Amazon Connect platform.
  • Participate in discovery and pilot initiatives to validate new Amazon Connect features and enhancements.
  • Partner with IT, compliance, legal, and security teams to ensure adherence to regulatory and data protection requirements.

Matching Summary

Contribute to the definition, delivery, and ongoing ownership and evolution of the Amazon Connect platform.

Salary

Base: 100,000.00 - 170,500.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Amazon Connect platform ownership
  • Contact center platform concepts
  • Agile/Scrum environments
  • Platform strategy and lifecycle management
  • Translate business needs into platform initiatives

Nice-to-have

  • Insurance industry experience
  • SAFe or other scaled agile frameworks
  • Ad-hoc reporting or data analysis tools

Key Requirements

  • 3-5 years of experience
  • Required experience with Amazon Connect
  • Experience working with contact center operations
  • Technical aptitude for contact center platforms
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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