Customer Success Manager, Senior Manager

Salesforce

Tokyo, Japan
Customer success methodology
Salesforce product knowledge
Executive-level relationships
The Customer Success Manager (Telecom) uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce

Job Summary

  • The Customer Success Manager (Telecom) uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
  • Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & team members.
  • When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Matching Summary

The Customer Success Manager (Telecom) uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.

Skills & Requirements

Must-have

  • Customer Success Methodology
  • Salesforce product knowledge
  • Executive-level relationships
  • Risk mitigation planning
  • Adoption path execution
  • Business value articulation

Nice-to-have

  • Trusted Advisor skills
  • Thought leader presence
  • Adaptability in uncertainty
  • Collaborative team player
  • Generous heart culture

Key Requirements

  • In-depth knowledge in one or more LoB
  • Strong consulting skills
  • Ability to drive C-level conversations
  • Proven understanding of Salesforce product
  • Good understanding of enterprise architecture
  • Fluency in Japanese

Work Rights

Not specified

Tailored Resume

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