As a Team Lead Risk, you will be supporting the team to lead, guide and support them to achieve optimal results, ensuring the 18/7 Risk Area provides SuperClass service and mitigates risk within the business
Job Summary
As a Team Lead Risk, you will be supporting the team to lead, guide and support them to achieve optimal results, ensuring the 18/7 Risk Area provides SuperClass service and mitigates risk within the business.
Responsibilities include people management (recruitment, workday/roster management, development), performance management (SLA standards, KPI expectations, appraisals), workflow management (monitoring volumes, assigning workloads, handling escalations), and communication & knowledge transfer.
DigiOutsource offers comprehensive learning and development programmes, an innovative Performance Tool for feedback, an Employee Assistance programme, free massages and gym, group life cover, and various other benefits to help employees thrive.
Matching Summary
As a Team Lead Risk, you will be supporting the team to lead, guide and support them to achieve optimal results, ensuring the 18/7 Risk Area provides SuperClass service and mitigates risk within the business.
Skills & Requirements
Must-have
Risk/AML/Compliance experience
Leadership experience
Customer service ethos
Performance management
Workflow management
Risk rule identification
Nice-to-have
Online gaming industry experience
Gambling regulations familiarity
Cross-functional team collaboration
Project management expertise
Key Requirements
Minimum 12 months Leadership experience
Minimum 24 months Risk/AML/Compliance experience
Relevant Diploma/Degree in Law, Accounting, Business, Finance or related
Strong verbal and written communication skills
Exceptional attention to detail
Ability to adapt quickly
Understanding of Risk methodology, systems & technology