Prozess- Und Governancemanager / Business Analyst – Conversational Ai (w/m/d)

ING

Germany
Hybrid
Conversational ai governance
Ai risk management
Customer journey analysis
ING is seeking a Prozess- und Governancemanager / Business Analyst specializing in Conversational AI, focused on enhancing AI-driven customer journeys while ensuring compliance and governance. The role involves analyzing processes and requirements, coordinating with various stakeholders, and contributing to innovative AI solutions

Job Summary

  • Shape AI-based customer journeys in an environment with significant creative freedom, international collaboration, and an open culture.
  • Design and manage customer journeys and processes with a special focus on governance, risk, and compliance aspects in the context of Conversational AI and generative AI use cases.
  • Enjoy numerous benefits including company pension, capital-forming benefits, free Deutschlandticket & Bike Leasing, and a hybrid work model.

Matching Summary

Match Score: 85

ING is seeking a Prozess- und Governancemanager / Business Analyst specializing in Conversational AI, focused on enhancing AI-driven customer journeys while ensuring compliance and governance. The role involves analyzing processes and requirements, coordinating with various stakeholders, and contributing to innovative AI solutions.

Skills & Requirements

Must-have

  • Conversational AI governance
  • AI risk management
  • Customer journey analysis
  • Agile methodologies
  • User story creation

Nice-to-have

  • International collaboration
  • Open culture
  • Cultural diversity
  • Innovative environment

Key Requirements

  • Degree in Business Administration, Computer Science, or comparable
  • Several years of experience in project/process/product work
  • Strong project management skills
  • Experience with AI use cases in regulated environments
  • Excellent German and English skills

Work Rights

Not specified

Tailored Resume

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