Senior Customer Service Manager

Uline

Dallas, Texas, United States
Not specified; multiple bonus programs available; ...
5+ years in customer service operations
Bachelor's degree required
Experience managing 100+ person teams
This role involves managing the day-to-day operations of a contact center with over 100 employees across front-line and back-office functions

Job Summary

  • This role involves managing the day-to-day operations of a contact center with over 100 employees across front-line and back-office functions.
  • The position requires recruiting, retaining, and motivating staff to ensure the highest levels of customer service while delivering performance reviews.
  • Uline offers complete health insurance coverage, a 401(k) with a 6% employer match starting day one, and multiple bonus programs.

Matching Summary

This role involves managing the day-to-day operations of a contact center with over 100 employees across front-line and back-office functions.

Salary

Not specified; Multiple bonus programs available; Complete health insurance and 401(k) with 6% match

Skills & Requirements

Must-have

  • 5+ years in customer service operations
  • Bachelor's degree required
  • Experience managing 100+ person teams
  • Strong leadership and coaching skills
  • Daily performance metric monitoring

Nice-to-have

  • Foster company culture focus
  • Motivate high-performing staff
  • Exceptional customer experience delivery

Key Requirements

  • Bachelor's degree
  • 5+ years of customer service management experience
  • Demonstrated leadership skills for team development
  • Must be willing to work on-site at DFW Airport location

Work Rights

Not specified

Tailored Resume

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