Bilingual Client Technical Support: Portuguese/english

Interactive Brokers Group, Inc.

Fort Lauderdale, Florida, United States
Competitive salary; annual performance-based bonus...
On-site
Bilingual english and portuguese proficiency
1+ years client-facing support experience
Windows and mac software support skills
This hybrid role requires working in the office four days a week and remotely one day a week

Job Summary

  • This hybrid role requires working in the office four days a week and remotely one day a week.
  • The position involves providing technical and functional support for Interactive Brokers' platforms on Windows, macOS, Linux, Android, and iOS.
  • Employees receive competitive salary, annual performance-based bonuses, stock grants, and comprehensive health benefits including company-paid medical premiums.

Matching Summary

This hybrid role requires working in the office four days a week and remotely one day a week.

Salary

Competitive salary; Annual performance-based bonus and stock grant; Overtime pay eligible

Skills & Requirements

Must-have

  • Bilingual English and Portuguese proficiency
  • 1+ years client-facing support experience
  • Windows and Mac software support skills
  • Experience with support ticketing systems
  • Troubleshooting desktop and mobile applications

Nice-to-have

  • Experience with financial products and services
  • Self-motivated with minimal supervision
  • Passion for solving complex technical problems
  • Adaptable to changing technical environments

Key Requirements

  • Bachelor's degree preferred in technical field
  • Excellent command of written and spoken English
  • Excellent command of written and spoken Portuguese
  • 1+ years experience with connectivity support
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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