The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
You will be responsible for defining and aligning goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
Workday offers a flexible work approach requiring at least half of your time each quarter in-office or in the field to deepen connections and maintain community.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis leadership
ServiceNow product roadmap development
Nice-to-have
Proven record of driving platform adoption
Experience with HR Finance Facilities processes
Strong focus on exceptional user experiences
Ability to work independently in fast-paced environment
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years ServiceNow design and implementation
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field
Full life cycle development experience for ServiceNow customizations