Service Desk Engineer

OCEANDRIVE NETWORKS PTE. LTD.

Singapore, Singapore
**
Diagnosing technical issues via phone email whatsapp
Setting up new user accounts and closing accounts
Maintaining software knowledge base for common issues
** OCEANDRIVE NETWORKS PTE. LTD. is seeking a Service Desk Engineer to provide technical support and resolve issues for users through various communication channels. The ideal candidate should possess strong knowledge of operating systems, excellent communication skills, and a calm demeanor under pressure. **

Job Summary

  • The role focuses on diagnosing, troubleshooting, and resolving technical issues reported via phone, email, or WhatsApp.
  • Responsibilities include handling account provisioning for new users and departing staff while ensuring requests meet agreed timeframes.
  • Candidates are expected to maintain a comprehensive knowledge base of common issues to improve team efficiency.

Matching Summary

Match Score: 75

** OCEANDRIVE NETWORKS PTE. LTD. is seeking a Service Desk Engineer to provide technical support and resolve issues for users through various communication channels. The ideal candidate should possess strong knowledge of operating systems, excellent communication skills, and a calm demeanor under pressure. **

Skills & Requirements

Must-have

  • Diagnosing technical issues via phone email WhatsApp
  • Setting up new user accounts and closing accounts
  • Maintaining software knowledge base for common issues

Nice-to-have

  • Strong written and verbal communication skills
  • Ability to remain calm under pressure
  • Logical troubleshooting of complex systems

Key Requirements

  • Deep knowledge of Windows and Mac operating systems
  • Experience with Microsoft 365 and basic networking
  • ITIL Foundation, CompTIA A+, or Microsoft Fundamentals certification

Work Rights

Not specified

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