Patient Experience Transformation Leader - Full-time - Overlook Medical Center

Atlantic Health System

Summit, NJ, United States
Base: $48.0 - $84.500,000ph; bonus/equity: not spe...
Full-time, primarily monday-friday, 8 am - 4 pm
Lean six sigma process improvement
Healthcare operations understanding
Voice-of-the-customer feedback integration
The Patient Experience Transformation Leader at Atlantic Health System is responsible for driving systemwide improvements in patient care experiences through strategic projects leveraging methodologies like Lean and Six Sigma. The role demands a data-savvy individual who can inspire teams and partner with various stakeholders to enhance the patient and family experience

Job Summary

  • The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health.
  • This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy.
  • Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

Matching Summary

Match Score: 85

The Patient Experience Transformation Leader at Atlantic Health System is responsible for driving systemwide improvements in patient care experiences through strategic projects leveraging methodologies like Lean and Six Sigma. The role demands a data-savvy individual who can inspire teams and partner with various stakeholders to enhance the patient and family experience.

Salary

Base: $48.000000 - $84.500000/hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Prescription Coverage, Life & AD&D Insurance, Disability, 403(b) Retirement Plan, PTO & Paid Sick Leave, Tuition Assistance, Parental Leave, Childcare, EAP, Fertility Benefits, Flexible Spending & Commuter Accounts, Pet, Home & Auto, Identity Theft and Legal Insurance

Skills & Requirements

Must-have

  • Lean Six Sigma process improvement
  • healthcare operations understanding
  • voice-of-the-customer feedback integration
  • data interpretation
  • cross-functional change leadership

Nice-to-have

  • mission-driven work passion
  • human-centered design approaches
  • balancing compassion with accountability
  • systems thinking
  • inspiring teams

Key Requirements

  • Bachelor’s degree required
  • 7 years progressive leadership experience
  • Lean, Six Sigma Black Belt certification preferred
  • Demonstrated success leading cross-functional change
  • Excellent facilitation, communication, and coaching skills

Work Rights

Not specified

Tailored Resume

Cover Letter