Customer Service Lead

Geisert Animal Hospital

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Electronic medical records management
Team leadership and supervision
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, paid time off, CE allowance, employee pet discounts, and flexible scheduling options.
  • Our culture is committed to elevating the practice environment with warmth, empathy, and excellence while fostering leadership development and professional growth.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Electronic medical records management
  • Team leadership and supervision
  • Appointment scheduling and reminders
  • Billing and payment processing
  • Operational accuracy and auditing

Nice-to-have

  • Mentorship and coaching skills
  • Positive and team-oriented work environment
  • Strong organizational skills
  • Empathy and professionalism
  • Veterinary patient care knowledge
  • Comfort with scheduling software

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1–2 years leadership or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter