Chief Concierge - Janu Tokyo

Aman

Tokyo, Japan
Luxury hotel environment
Personalised guest service
Lead concierge function
We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences

Job Summary

  • We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences.
  • Responsibilities include running daily concierge operations, making personalized recommendations, handling VIPs, and coordinating guest requests to ensure seamless journeys.
  • Janu offers a comprehensive benefits package designed to support employee wellbeing, lifestyle, and professional growth, including access to a special privilege program and a preferential rate employee canteen.

Matching Summary

We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences.

Skills & Requirements

Must-have

  • Luxury hotel environment
  • Personalised guest service
  • Lead concierge function
  • Guest experience enhancement
  • Team motivation and coaching

Nice-to-have

  • Dynamic luxury environment
  • Genuine passion for service
  • Inspire new kinds of joy
  • Contemporary luxury hospitality

Key Requirements

  • Minimum 10 years concierge experience
  • Minimum 5 years luxury hotel experience
  • Practical management experience
  • Labour management and scheduling
  • Advanced business-level English
  • Advanced business-level Japanese
  • Proficiency in Opera, HotSOS, Alice
  • Advanced PC and MS Office skills

Work Rights

Not specified

Tailored Resume

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