Complaints Handler

243

Chandlers Ford, United Kingdom
Base: £29,904; bonus/equity: business element + co...
Hybrid
Strong verbal and written communication skills
Experience handling sensitive customer conversations
Ability to work under pressure and manage workload
Utilita Energy is seeking a Complaints Handler in Chandlers Ford, offering a salary of £29,904 with a hybrid work model. The ideal candidate should possess strong communication skills, customer service experience, and a proactive approach to resolving complaints while delivering excellent customer outcomes

Job Summary

  • The role involves investigating and resolving a wide range of customer enquires and complaints across phone, email, live chat, and social media.
  • Employees receive a bonus scheme based on business performance and core values, along with 25 days of annual leave plus bank holidays.
  • The company offers comprehensive benefits including a wellbeing app, healthcare cashback scheme, and access to discounted home services.

Matching Summary

Match Score: 85

Utilita Energy is seeking a Complaints Handler in Chandlers Ford, offering a salary of £29,904 with a hybrid work model. The ideal candidate should possess strong communication skills, customer service experience, and a proactive approach to resolving complaints while delivering excellent customer outcomes.

Salary

Base: £29,904; Bonus/Equity: Business element and core values bonus; Benefits: 25 days leave, pension, wellbeing app

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Experience handling sensitive customer conversations
  • Ability to work under pressure and manage workload

Nice-to-have

  • Passion for delivering great customer outcomes
  • Proactive and self-sufficient approach
  • Empathy and professionalism in challenging situations

Key Requirements

  • Strong customer experience background
  • Confident communication abilities
  • Organized and collaborative work style

Work Rights

Not specified

Tailored Resume

Cover Letter