Team Leader - Hardship

656

Melbourne, Victoria, Australia
Not specified; not specified; benefits include men...
Hardship or collections expertise
Contact centre team leadership experience
Compliance and regulatory standards knowledge
You will lead a newly formed team dedicated to supporting customers in financial hardship with empathy and compliance

Job Summary

  • You will lead a newly formed team dedicated to supporting customers in financial hardship with empathy and compliance.
  • The role offers a fixed late-run rhythm across afternoon, twilight, or night shifts rather than standard business hours.
  • Employees gain access to an unlimited mental health platform and everyday savings through the Flare benefits provider.

Matching Summary

You will lead a newly formed team dedicated to supporting customers in financial hardship with empathy and compliance.

Salary

Not specified; Not specified; Benefits include mental health platform and daily savings via Flare

Skills & Requirements

Must-have

  • Hardship or collections expertise
  • Contact centre team leadership experience
  • Compliance and regulatory standards knowledge
  • Strong coaching and feedback delivery skills
  • Operational data analysis capability

Nice-to-have

  • Inspiring leadership style with charisma
  • Experience building culture from ground up
  • Ability to pivot hours flexibly
  • Passion for customer first outcomes

Key Requirements

  • Full-time availability for training during business hours
  • Fixed term contract until 24/12/2027
  • Proven experience leading contact centre teams

Work Rights

Not specified

Tailored Resume

Cover Letter