Senior Business Analyst - Servicenow Csm

Takeda

Bengaluru, India
Hybrid
6+ years servicenow solution architecture experience
3+ years customer service management module expertise
Source-to-pay operations module knowledge
The role involves assessing user needs and providing actionable recommendations to enhance the ServiceNow CSM and S2P modules

Job Summary

  • The role involves assessing user needs and providing actionable recommendations to enhance the ServiceNow CSM and S2P modules.
  • Candidates will transform stakeholder feedback into comprehensive documentation while managing changes through standard control processes.
  • The position requires developing financial models to evaluate cost, savings, and revenue impacts of proposed process modifications.

Matching Summary

The role involves assessing user needs and providing actionable recommendations to enhance the ServiceNow CSM and S2P modules.

Skills & Requirements

Must-have

  • 6+ years ServiceNow solution architecture experience
  • 3+ years Customer Service Management module expertise
  • Source-to-Pay Operations module knowledge
  • Agile Waterfall Hybrid SDLC methodology
  • Financial modeling for cost savings revenue
  • Stakeholder management and workshop facilitation

Nice-to-have

  • Strong verbal and written communication skills
  • Continuous monitoring of industry trends
  • Experience with global data technology catalogs
  • Ability to create user stories acceptance criteria
  • Knowledge of organizational compliance policies

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 6+ years architecting ServiceNow solutions
  • 3+ years focused on CSM and S2P modules
  • Location: IND - Bengaluru

Work Rights

Not specified

Tailored Resume

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