At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process
Job Summary
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process.
The Technical Account Manager will serve as the operational and technical leader for a portfolio of clients within TTEC Digital’s Managed Services practice.
This role is pivotal in contract renewals, incident management, platform upgrades, and continuous improvement, requiring strong cross-functional collaboration and a deep understanding of both technical and commercial drivers.
Matching Summary
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process.
Skills & Requirements
Must-have
Service delivery management
Client relationship leadership
Incident management expertise
Platform upgrades coordination
Cross-functional collaboration
Nice-to-have
Continuous improvement focus
Strong commercial understanding
Employee-first customer experience mindset
Key Requirements
Reporting to Executive Director of Technical Support
Experience in managed services
Strong understanding of technical and commercial drivers