Job Summary

• The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software, assisting in configuration and optimizing editorial and publishing workflows.
• Responsibilities include maintaining direct contact with customers, coordinating data implementation and training, performing software testing, and acting as the liaison between customers, product management, and engineering staff.
• The company promotes a healthy work/life balance with numerous wellbeing initiatives, flexible working hours, and benefits such as comprehensive health and retirement plans.

Matching Summary

Salary

Base: $44,500 - $74,100; Bonus/Equity: Not specified; Benefits: Health, Retirement, Wellbeing, Insurance, Family, Spending Accounts

Skills & Requirements

Key Requirements

• Software support / customer service experience
• Scholarly publishing industry experience
• Editorial and production management software experience
• Accredited education in related field
• Account management and business development skills
• Excellent written and verbal communication
• Detailed orientated with exceptional organizational skills
• Eligible to live and work in the United States

Work Rights