Not specified; not specified; benefits include fle...
Hybrid
Lead and develop customer care specialists team
Manage service level targets and customer experience goals
Cross-functional collaboration with commercial and engineering teams
Illumina Hub International Ltd is seeking a Customer Care Manager for a hybrid role in Eindhoven, Netherlands. The position involves leading a team of Customer Care Specialists to enhance customer experience in the META region, while fostering collaboration and continuous improvement
Job Summary
This role involves leading a team of Customer Care Specialists to support customers in the Middle East, Turkey, and Africa regions.
The position requires cross-functional collaboration across commercial, quality, engineering, and operational teams to ensure reliable and compliant processes.
Illumina offers industry-leading employee benefits including flexible time off, private medical insurance, and an employee stock purchasing program.
Matching Summary
Match Score: 85
Illumina Hub International Ltd is seeking a Customer Care Manager for a hybrid role in Eindhoven, Netherlands. The position involves leading a team of Customer Care Specialists to enhance customer experience in the META region, while fostering collaboration and continuous improvement.
Salary
Not specified; Not specified; Benefits include flexible time off, private medical insurance, pension, and stock purchasing program
Skills & Requirements
Must-have
Lead and develop Customer Care Specialists team
Manage service level targets and customer experience goals
Cross-functional collaboration with commercial and engineering teams
Analyze operational metrics and drive performance improvements
Resolve escalated customer and internal issues
Nice-to-have
Experience supporting customers within META region
Strong sense of accountability and integrity
Ability to translate insights into meaningful improvements
Comfortable working with complex data and stakeholders
Guiding others through change with clarity and empathy
Key Requirements
Experienced people leader in fast-paced environment
Valid VOG (Code of Conduct) required for job offer
Not eligible for visa sponsorship
Work Rights
Must have valid work authorization for Netherlands