Customer Journey Expert Cards – Retail Payments

224

Netherlands
Competitive salary aligned with skills; 13th month...
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3-5+ years experience in payments or cards
Strong data skills to drive product choices
Experience in complex regulated environments
** ING is seeking a Customer Journey Expert for its Retail Payments division to enhance debit and credit card experiences for customers. The role focuses on translating customer needs and data insights into meaningful product improvements, requiring collaboration with various stakeholders while balancing customer experience and commercial goals. **

Job Summary

  • You will take ownership of improving specific debit and credit card journeys from understanding needs to launch.
  • The role involves balancing customer experience, commercial impact, and feasibility within a complex payments environment.
  • Employees receive competitive salary, pension scheme, 13th month salary, and flexible hybrid working options.

Matching Summary

Match Score: 75

** ING is seeking a Customer Journey Expert for its Retail Payments division to enhance debit and credit card experiences for customers. The role focuses on translating customer needs and data insights into meaningful product improvements, requiring collaboration with various stakeholders while balancing customer experience and commercial goals. **

Salary

Competitive salary aligned with skills; 13th month salary and 8% holiday allowance; Individual Savings Contribution of 3.5%

Skills & Requirements

Must-have

  • 3-5+ years experience in payments or cards
  • Strong data skills to drive product choices
  • Experience in complex regulated environments
  • Fluent in English communication

Nice-to-have

  • Dutch language proficiency
  • Entrepreneurial and pragmatic mindset
  • Curiosity about the cards ecosystem
  • Ability to influence stakeholders across disciplines

Key Requirements

  • 3-5+ years experience in payments, cards, or digital product development
  • Based in the Netherlands
  • Fluent in English (Dutch is a plus)

Work Rights

Must be based in the Netherlands

Tailored Resume

Cover Letter