Contact Centre Manager (ftc To End May 2027)

KBR, Inc.

Swindon, United Kingdom
On-site
24/7 customer service team leadership
Service standards, slas, and kpis
Helpdesk systems and tools management
KBR, Inc. is seeking a Contact Centre Manager for a fixed-term contract until the end of May 2027 in Swindon, UK. The ideal candidate will have extensive experience in managing helpdesk or customer service teams, with a focus on service excellence and operational improvement

Job Summary

  • Lead, mentor, and develop a team of helpdesk management and Operators for a 24/7 Customer Service team.
  • Develop and maintain service standards, SLAs, and KPIs to ensure consistent service quality and monitor metrics for improvement opportunities.
  • Manage helpdesk systems and tools, evaluating new technologies to enhance support efficiency.

Matching Summary

Match Score: 85

KBR, Inc. is seeking a Contact Centre Manager for a fixed-term contract until the end of May 2027 in Swindon, UK. The ideal candidate will have extensive experience in managing helpdesk or customer service teams, with a focus on service excellence and operational improvement.

Skills & Requirements

Must-have

  • 24/7 Customer Service team leadership
  • Service standards, SLAs, and KPIs
  • Helpdesk systems and tools management
  • Customer-centric focus

Nice-to-have

  • Driving service excellence
  • Process improvements and automation

Key Requirements

  • Proven Helpdesk/Contact Centre Manager experience
  • Strong Customer Experience principles
  • Excellent communication and leadership skills
  • Experience with Helpdesk/Contact Centre platforms
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

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