Cdm Customer Service And Reporting Agent

Hydro Ottawa

Ottawa, ON, Canada
Base: $59,000.50 - $90,668.50; bonus/equity: not s...
Hybrid
Post-secondary education in business or environmental field
Comprehensive understanding of financial tracking systems
Proficiency in google sheets and microsoft excel
The Customer Service and Reporting Agent is responsible for the program administration and financial aspects of CDM and Energy Decarbonization activities

Job Summary

  • The Customer Service and Reporting Agent is responsible for the program administration and financial aspects of CDM and Energy Decarbonization activities.
  • This role involves interacting with customers and vendors to explain eligibility requirements and capture insights to inform future strategies.
  • Hydro Ottawa offers a hybrid work model and competitive pay ranging from $59,000.50 to $90,668.50.

Matching Summary

The Customer Service and Reporting Agent is responsible for the program administration and financial aspects of CDM and Energy Decarbonization activities.

Salary

Base: $59,000.50 - $90,668.50; Bonus/Equity: Not specified; Benefits: Hybrid work model; Collective agreement terms apply

Skills & Requirements

Must-have

  • Post-secondary education in Business or Environmental field
  • Comprehensive understanding of financial tracking systems
  • Proficiency in Google Sheets and Microsoft Excel
  • Ability to track and reconcile program KPIs
  • Experience with ERP system reconciliation

Nice-to-have

  • Knowledge of electricity industry and billing demand
  • Understanding of office building electrical usage
  • Previous experience in customer support roles
  • Experience with program administration and process mapping
  • Bilingual English and French skills

Key Requirements

  • Valid Class G driver's license
  • Legally entitled to work in Canada
  • English essential (oral and written)

Work Rights

Must be legally entitled to work in Canada

Tailored Resume

Cover Letter