This hybrid role requires working at least three days a week in the office to deliver high-quality administrative support to advice-related requests
Job Summary
This hybrid role requires working at least three days a week in the office to deliver high-quality administrative support to advice-related requests.
The successful candidate will play a key role in maintaining risk and control governance frameworks while supporting continuous improvement initiatives.
Mercer offers professional development opportunities, interesting work, and a vibrant inclusive culture with supportive leaders.
Matching Summary
This hybrid role requires working at least three days a week in the office to deliver high-quality administrative support to advice-related requests.
Skills & Requirements
Must-have
Superannuation legislation knowledge
Sonata or SuperB system experience
Salesforce and Excel proficiency
Risk and control governance frameworks
Complaint resolution skills
Nice-to-have
Continuous improvement initiative support
Strong adviser relationship building
Proactive and accountable approach
Cross-training within service team
Collaborative working relationships
Key Requirements
Demonstrated experience in operations or administration
Knowledge of superannuation systems (Sonata/SuperB)
Approval to work in Australia required
Criminal and bankruptcy check clearance
Work Rights
Must have appropriate approval to work in Australia