Analyst, Incident Management

cryptonews.llc

Bengaluru, India
Hybrid
Willingness to work 24/7 shifts
Strong knowledge of monitoring tools
Experience in itil standards
The role is responsible for managing the full lifecycle of multi-user P2 and P1 incidents

Job Summary

  • The role is responsible for managing the full lifecycle of multi-user P2 and P1 incidents.
  • Candidates should possess good knowledge of Incident, Change & Problem management.
  • The company is committed to providing reasonable accommodation for qualified individuals with disabilities.

Matching Summary

The role is responsible for managing the full lifecycle of multi-user P2 and P1 incidents.

Skills & Requirements

Must-have

  • Willingness to work 24/7 shifts
  • Strong knowledge of monitoring tools
  • Experience in ITIL standards

Nice-to-have

  • Proactive approach to challenges
  • Strong team player
  • Ability to handle conference bridges

Key Requirements

  • 5+ years of experience
  • ITILv3/v4 Foundation Certified
  • 3+ years as Incident Manager

Work Rights

Not specified

Tailored Resume

Cover Letter