Coach Mejora Continua

Santander UK

Tlalnepantla de Baz, Mexico
On the job training program delivery
Employee retention within first 45 days
Counseling management model implementation
The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs

Job Summary

  • The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs.
  • Responsibilities include controlling employee turnover rates during the critical first 45 days of employment.
  • The position involves generating performance reports, improvement plans, and mobility plans using a counseling management model.

Matching Summary

The role ensures telephone operators and supervisors possess the required theoretical and practical training through on-the-job programs.

Skills & Requirements

Must-have

  • On the job training program delivery
  • Employee retention within first 45 days
  • Counseling management model implementation

Nice-to-have

  • Data-driven decision making skills
  • Operational indicator analysis experience
  • Strong communication with supervisors

Key Requirements

  • Experience in operational training or coaching
  • Knowledge of turnover reduction strategies
  • Proficiency in performance reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter