Customer Service Representative

Bordenstein Lab

University Park, Pennsylvania, USA
Base: $34,800.00 - $50,500.00; bonus/equity: not s...
Hybrid
Customer engagement and issue resolution
Processing parking permits and tickets
Utilizing point-of-sale systems
Serve as the first point of contact for transportation and parking inquiries, assisting customers in person, by phone, email, or mail with professionalism and courtesy

Job Summary

  • Serve as the first point of contact for transportation and parking inquiries, assisting customers in person, by phone, email, or mail with professionalism and courtesy.
  • Process parking permits, event tickets, and transportation-related products both on-site and online, verifying eligibility, collecting payments, issuing receipts/refunds, and maintaining accurate records.
  • Penn State provides a competitive benefits package for full-time employees, including comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, and a generous 75% tuition discount.

Matching Summary

Serve as the first point of contact for transportation and parking inquiries, assisting customers in person, by phone, email, or mail with professionalism and courtesy.

Salary

Base: $34,800.00 - $50,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, PTO, tuition discount

Skills & Requirements

Must-have

  • Customer engagement and issue resolution
  • Processing parking permits and tickets
  • Utilizing point-of-sale systems
  • Maintaining service records and documentation
  • Handling citation and invoice inquiries

Nice-to-have

  • Promoting university services
  • Supporting campus logistics
  • Collaborating with vendors

Key Requirements

  • 2+ years of relevant experience
  • High School Diploma or GED
  • Authorized to work in the U.S.

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter