Principal, Customer Success Manager

Workday

India
Fully remote
Customer facing services role
Issue resolution and escalation management
Liaison between product management and customer
Workday is seeking a Principal Customer Success Manager to join their team in India. This fully remote position focuses on enhancing customer relationships and driving the successful adoption of Workday's solutions, particularly in a rapidly growing market

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Managers work directly with customers to improve their overall user experience with Workday.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to join their team in India. This fully remote position focuses on enhancing customer relationships and driving the successful adoption of Workday's solutions, particularly in a rapidly growing market.

Skills & Requirements

Must-have

  • Customer facing services role
  • Issue resolution and escalation management
  • Liaison between product management and customer
  • Develop customer success plans
  • Supervise solution adoption and functionality

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Functional domain expertise with Financials
  • Experience with State & Local Government

Key Requirements

  • 10+ years customer facing services
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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