Sr Program Manager, Customer Experience (cx) , Sr Program Manager, Cx

Amazon

Barcelona, Spain
On-site
Customer experience at scale
Build and lead teams
Scalable processes and technology
We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up

Job Summary

  • We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up.
  • As the Senior Program Manager, you'll own these customer engagements for products serving millions of employees globally, impacting billions in operational spend.
  • This is a unique opportunity to evolve customer experience across multiple domains for Amazonians.

Matching Summary

We're building a new team to transform how we communicate with and support employees using our products, and we're looking for a strategic leader to build and lead this team from the ground up.

Skills & Requirements

Must-have

  • Customer experience at scale
  • Build and lead teams
  • Scalable processes and technology
  • Automation and GenAI leverage
  • Cross-functional partnership

Nice-to-have

  • Think big and envision solutions
  • Highly organized and autonomous
  • Drive strategic outcomes
  • Customer-obsessed team culture

Key Requirements

  • Strategic leadership experience
  • Program management expertise
  • Experience with automation and GenAI

Work Rights

Not specified

Tailored Resume

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