Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking front & back-office operations
Job Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking front & back-office operations.
Drive measurable improvements in customer experience, operational efficiency, and control effectiveness aligned to Barclays’ transformation strategy and digital-first agenda.
Collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
Matching Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking front & back-office operations.
Skills & Requirements
Must-have
Journey design and optimization
Data led insights
Process design tools expertise
Automation and AI technologies knowledge
Strong analytical skills
Excellent communication skills
Nice-to-have
Experience in Journey Labs
Mentoring or leading teams
Influence senior stakeholders
Agile delivery experience
Customer-centric transformation
Key Requirements
Certified in Lean Six Sigma (Green Belt or higher)