Sr Customer Support Analyst

Zayo

Base: $32.30 - $33.30 usd / hour; bonus/equity: di...
Hybrid
Proactive network performance monitoring
Incident triage and escalation management
Multi-tasking between inbound calls and tickets
Zayo is seeking a Senior Customer Support Analyst to monitor and troubleshoot network connectivity issues in a hybrid work environment. The role requires customer service experience, technical knowledge, and effective communication skills to resolve issues promptly

Job Summary

  • The role involves providing timely monitoring for the stability of a multi-state, interconnected wide area network.
  • Employees will engage vendors, dispatch resources, and escalate events while managing underlying carriers to drive resolutions.
  • The position offers excellent health, dental, vision insurance, a 401(k) savings plan, and generous paid time off including parental leave.

Matching Summary

Match Score: 85

Zayo is seeking a Senior Customer Support Analyst to monitor and troubleshoot network connectivity issues in a hybrid work environment. The role requires customer service experience, technical knowledge, and effective communication skills to resolve issues promptly.

Salary

Base: $32.30 - $33.30 USD / hour; Bonus/Equity: Discretionary annual incentive plan eligible; Benefits: Health, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Proactive network performance monitoring
  • Incident triage and escalation management
  • Multi-tasking between inbound calls and tickets

Nice-to-have

  • Strong dedication to customer service first
  • Ability to learn new technology flexibly
  • Experience in dynamic team environments

Key Requirements

  • 1-2 years experience in call center, NOC, or helpdesk
  • Experience with Cisco routers and Brocade switches
  • Knowledge of TCP/IP protocols and LAN/WAN troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter