Product Support Representative

Adobe

Noida, India
Partner onboarding and licensing support
Subscription support and order processing
Ticketing systems (salesforce, zendesk, servicenow)
This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing

Job Summary

  • This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.
  • Coordinate with Program Managers, Operations Managers, Engineering teams, and Marketplace teams to resolve partner issues.
  • Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.

Matching Summary

This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.

Skills & Requirements

Must-have

  • Partner onboarding and licensing support
  • Subscription support and order processing
  • Ticketing systems (Salesforce, Zendesk, ServiceNow)
  • SaaS platforms and cloud software support
  • B2B customer support experience

Nice-to-have

  • Cross-functional collaboration skills
  • Process improvement initiatives
  • Continuous process improvement
  • Stakeholder management skills

Key Requirements

  • 2-5 years of experience
  • Experience with ticketing tools
  • Knowledge of SaaS platforms
  • Familiarity with CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter