Base: $20.34 - $27.12 hourly; bonus/equity: not sp...
Fully remote
Handle complex claims
Customer service skills
Microsoft word and outlook proficiency
First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents and fosters an inclusive, people-first culture
Job Summary
First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents and fosters an inclusive, people-first culture.
Sales Support Specialists investigate, analyze, and respond to highly complex claims, manage relationships between brokers, sales field, and homeowners, and pilot innovative company initiatives.
First American provides a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.
Matching Summary
First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents and fosters an inclusive, people-first culture.
Salary
Base: $20.34 - $27.12 hourly; Bonus/Equity: Not specified; Benefits: medical, dental, vision, 401k, PTO, employee stock purchase plan
Skills & Requirements
Must-have
handle complex claims
customer service skills
Microsoft Word and Outlook proficiency
manage high volume claims
effective time management
Nice-to-have
critical thinking and analytical skills
basic mechanical and technical knowledge
contract knowledge
ability to keep composure in escalated conversations