The Homeowners Assistance Support Supervisor position at Fifth Third Bank involves managing a team to ensure efficient workflow and compliance in a customer service environment focused on delinquency resolution. The role requires supervisory experience and knowledge of mortgage processes, with a strong emphasis on leadership and communication skills
Job Summary
Manage staff to facilitate workflow, monitor productivity, and verify compliance with Bancorp and investor policies and procedures in a workout solicitations environment.
Oversee and manage a portfolio of delinquent investor, insurer & bank owned consumer and mortgage accounts in early, mid, or late stages.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
Matching Summary
Match Score: 85
The Homeowners Assistance Support Supervisor position at Fifth Third Bank involves managing a team to ensure efficient workflow and compliance in a customer service environment focused on delinquency resolution. The role requires supervisory experience and knowledge of mortgage processes, with a strong emphasis on leadership and communication skills.
Skills & Requirements
Must-have
manage staff and workflow
monitor productivity and quality
resolve escalated issues
manage delinquent accounts
process improvement techniques
Nice-to-have
openly exchanging ideas and opinions
driving a positive customer experience
risk identification and assessment
Key Requirements
College degree or equivalent work experience
Minimum 1 year supervisory/lead experience
Minimum 3 years call center experience
Knowledge of legal requirements for loss mitigation, bankruptcy, REO and foreclosure processes
Proven leadership skills
Experience with Microsoft Word, Excel, PowerPoint, Access and Outlook