Job Summary

• The Brand Experience Analyst will lead the continued development and refinement of the golfer journey map, identifying key touchpoints, pain points, and moments of truth across the customer lifecycle.
• Design, program, and field ongoing touchpoint surveys across the customer journey using Qualtrics or similar platforms and build and maintain Voice of Customer (VoC) dashboards in Domo.
• Collaborate with cross-functional teams to gather touchpoint data and understand how different departments impact the golfer experience, creating compelling visual presentations to communicate findings.

Matching Summary

Salary

Base: $75,000 - $85,000; Bonus/Equity: performance bonuses; Benefits: health & wellness, product discounts, holidays, paid time off

Skills & Requirements

Key Requirements

• 2+ years' experience
• Bachelor's degree
• Customer journey mapping experience
• Survey deployment experience

Work Rights