Senior Manager Operations Enablement, Member & Account Safety

SoFi

Jacksonville, FL, US
Base pyy range listed below; final offer based on ...
On-site
5+ years financial services experience
3+ years people management experience
Journey mindset over task execution
This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi

Job Summary

  • This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi.
  • You will serve as the connective tissue between Business, Product, Operations, and Frontline teams to architect efficient workflows.
  • The position requires defining and tracking OKRs while diagnosing structural issues to optimize unit economic costs and member experience.

Matching Summary

This high-impact leadership role owns the operational ecosystem of the Member business line and account safety initiatives at SoFi.

Salary

Base pay range listed below; Final offer based on experience, skills, and location; Competitive benefits available

Skills & Requirements

Must-have

  • 5+ years Financial Services experience
  • 3+ years people management experience
  • Journey mindset over task execution
  • Strong analytical skills for OKRs
  • Executive communication and influence

Nice-to-have

  • Hands-on approach with strategic thinking
  • Ability to drive cross-functional alignment
  • Methodical self-starter attitude
  • Excellent time and project management
  • Inquisitive nature with attention to detail

Key Requirements

  • 5+ years of Financial Services experience
  • 3+ years of people management experience
  • Strong analytical and organizational skills

Work Rights

Not specified

Tailored Resume

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